Return & Refund Policy

Last updated: August 24, 2026

At Troy Peruzzi, each order should arrive exactly as intended. If your jewelry arrives damaged, defective, or you receive an item different from the one you ordered, please contact us so we can review the issue and make it right.

Troy Peruzzi is a brand of TP E-COMMERCE LLC.

1. Returns and Claims

Returns and claims are accepted only for product quality or fulfillment issues.

You may submit a claim if:

• Your item was damaged during shipping

• Your item is defective

• You received the wrong item

We do not accept returns, exchanges, cancellations, or refund requests due to change of mind, personal preference, incorrect selection, or other reasons unrelated to a verified quality or fulfillment issue, except where otherwise required by applicable law.

2. Reporting an Issue

Any damage, defect, or incorrect item must be reported to us within 7 days of receiving your order.

To submit a claim, email info@troyperuzzi.com and include:

• Your order number

• Clear photographs showing the issue

• Photographs of the packaging, where possible

• A short description of the problem

Please make sure the photographs clearly show the condition of the item so that we can properly review your claim.

Claims submitted after the 7-day reporting period may not be eligible for resolution, except where applicable law requires otherwise.

3. Claim Review

Submitting a claim does not automatically guarantee approval.

Each claim is reviewed individually based on the information and photographs provided. We may request additional photographs, information, or other reasonable evidence where necessary to verify the issue.

Please do not return an item to us unless you have received return instructions from Troy Peruzzi. Unauthorized returns may not be accepted or processed.

4. Approved Claims

If your claim is approved, Troy Peruzzi will determine the appropriate resolution based on the circumstances of the order and product.

Approved claims will generally be resolved through either:

• A replacement item, or

• Troy Peruzzi store credit

The available resolution may depend on product availability and the nature of the issue.

If an identical replacement is unavailable, we may offer Troy Peruzzi credit instead.

Except where required by applicable law, approved claims are not automatically eligible for a refund to the original payment method.

5. Change of Mind

We do not accept returns or provide refunds for change of mind.

This includes situations where:

• You no longer want the item

• You prefer a different design

• You ordered the wrong product or variation

• The item does not match your personal styling preference

• You decide not to keep the item after delivery

We encourage customers to review product photographs, descriptions, dimensions, materials, and other product information carefully before placing an order.

6. Natural Characteristics of Jewelry

Jewelry may display minor variations in appearance due to manufacturing processes, finishing, lighting, photography, screen settings, or the natural characteristics of certain materials.

Minor variations that do not constitute a manufacturing defect, shipping damage, or incorrect fulfillment are not considered quality issues under this policy.

7. Incorrect Items

If you receive an item that is different from the item stated in your order confirmation, please contact us within 7 days of delivery.

Include photographs of:

• The item received

• The packaging

• Any product labels or identifying information, where applicable

Once verified, we will provide the appropriate resolution.

8. Damaged or Defective Items

If your jewelry arrives damaged or appears to have a manufacturing defect, please stop using the item and contact us within 7 days of delivery.

Photographs should clearly show the affected area and, where relevant, the condition of the packaging in which the order arrived.

Damage caused after delivery through misuse, accidental damage, improper handling, improper storage, unauthorized modification, or normal wear and tear is not considered a shipping or manufacturing defect under this policy.

9. Returning an Approved Item

In some cases, we may require the original item to be returned before a replacement or Troy Peruzzi credit is issued.

If a physical return is required, we will provide you with return instructions after approving your claim.

Do not send any product back without prior authorization from Troy Peruzzi.

10. Store Credit

Where Troy Peruzzi credit is issued as the resolution of an approved claim, the credit may be used toward eligible future purchases from Troy Peruzzi.

Any specific terms applicable to the credit will be communicated when it is issued.

Troy Peruzzi credit is not redeemable for cash except where required by applicable law.

11. Refunds

Troy Peruzzi primarily resolves approved quality and fulfillment claims through replacement or Troy Peruzzi credit.

We do not generally provide refunds to the original payment method for change of mind or other non-qualifying returns.

Nothing in this policy is intended to limit any mandatory consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

12. Contact

For all return, damage, defect, or incorrect-item claims, contact:

Troy Peruzzi
A brand of TP E-COMMERCE LLC
Email: info@troyperuzzi.com

Please include your order number in all correspondence so we can assist you as efficiently as possible.