Shipping Policy

Last updated: August 24, 2026

At Troy Peruzzi, we aim to make the journey from our collection to your door as clear and dependable as possible. This Shipping Policy explains where we currently ship, our shipping charges, estimated fulfillment and delivery times, tracking, and what to expect after placing an order.

Troy Peruzzi is a brand of TP E-COMMERCE LLC.

1. Where We Ship

Troy Peruzzi currently ships exclusively to the following countries:

• United States

• United Kingdom

• Ireland

• Canada

• Australia

• New Zealand

Orders with shipping addresses outside these destinations are not currently supported.

We may expand, restrict, or otherwise change the destinations we serve in the future.

2. Shipping Cost

We charge a flat shipping rate of:

$8.99 per order

The same flat rate applies regardless of:

• Order value

• Number of items purchased

• Supported destination country

The shipping charge includes the costs associated with order packaging, Troy Peruzzi branding, shipment, and tracking.

The applicable shipping charge will be displayed during checkout before your order is submitted.

3. Order Fulfillment

Orders are generally fulfilled within:

1–3 business days after payment

Fulfillment time refers to the period required to prepare your order before it is handed over to the shipping carrier.

Fulfillment and transit time are separate. The estimated delivery times listed below begin after the order has been fulfilled and dispatched.

Business days generally exclude weekends and applicable public holidays.

During periods of unusually high order volume, holidays, carrier disruption, or other circumstances outside our reasonable control, fulfillment may occasionally take longer.

4. Estimated Delivery Times

Once your order has been fulfilled and shipped, estimated delivery times are:

Destination	Estimated Transit Time
United States	5–8 business days
United Kingdom	5–8 business days
Ireland	4–10 business days
Canada	7–10 business days
Australia	3–10 business days
New Zealand	7–14 business days

These estimates refer to transit time after fulfillment.

For example, an order may first require 1–3 business days for fulfillment before the estimated shipping period begins.

5. Delivery Estimates Are Not Guarantees

All fulfillment and delivery times are estimates unless expressly stated otherwise.

Actual delivery times may vary due to circumstances including:

• Carrier delays

• Customs processing

• Local postal delays

• Weather conditions

• Public holidays

• Transportation disruptions

• High seasonal shipping volume

• Government or customs procedures

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

Troy Peruzzi cannot guarantee an exact delivery date.

A shipment arriving later than the estimated delivery window does not by itself mean that the order is lost, defective, or eligible for a refund.

Nothing in this section limits rights or remedies that cannot be excluded under applicable law.

6. Order Tracking

Tracking is included with Troy Peruzzi shipments.

Once tracking information becomes available for your order, it will be provided through the applicable order or shipping notification.

Please note that tracking information may not update immediately after a shipping label has been created. Carriers may require additional time to receive, scan, and process a shipment before tracking activity appears.

Tracking frequency and detail may also vary depending on the destination and carrier.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review information including:

• Recipient name

• Street address

• Apartment, unit, or suite number, where applicable

• City

• State, province, county, or region

• Postal or ZIP code

• Country

• Contact information where requested

Troy Peruzzi is not responsible for delivery delays or failures caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at info@troyperuzzi.com.

We cannot guarantee that an address can be changed once fulfillment or shipment processing has begun.

8. Orders Already Shipped

Once an order has been handed over to the shipping carrier, we generally cannot:

• Redirect the shipment

• Change the delivery address

• Change the shipping destination

• Cancel the shipment

Customers should therefore ensure that all order and delivery information is correct before completing checkout.

9. Customs and Import Processing

International shipments may be subject to customs clearance or other import procedures imposed by the destination country.

Customs processing may cause additional delivery time that is outside Troy Peruzzi's control.

Where applicable, import duties, taxes, customs charges, brokerage charges, or similar government-imposed fees may also apply according to the rules of the destination country.

Any treatment of such charges will be subject to the information presented during checkout and applicable law.

Troy Peruzzi does not control customs authorities or their processing times.

10. Delivery Attempts

Depending on the carrier and destination, a shipment may require:

• A delivery attempt

• Delivery to a secure location

• Collection from a local carrier facility

• Additional delivery instructions

• A signature or other confirmation

Customers are responsible for monitoring available tracking information and following reasonable carrier instructions relating to delivery or collection.

Failure to collect a shipment or respond to carrier delivery procedures may result in delays or the shipment being returned.

11. Delayed Shipments

If your shipment has not arrived within the estimated delivery window, we recommend first reviewing the latest tracking information.

Carrier delays can occasionally occur without indicating that a shipment has been lost.

If the tracking information shows an unusual delay or you believe there may be an issue with your shipment, contact us at:

info@troyperuzzi.com

Please include your order number so we can review the available shipment information.

12. Lost Shipments

A shipment will not automatically be considered lost solely because it has exceeded its estimated delivery date.

If tracking information indicates that a shipment may have been lost, Troy Peruzzi may review the shipment status with the applicable carrier or fulfillment partner before determining the appropriate resolution.

Any resolution will depend on the circumstances of the shipment, available tracking information, carrier findings, and applicable law.

13. Orders Marked as Delivered

If tracking information shows that an order has been delivered but you cannot locate it, we recommend checking:

• Around the delivery location

• With other members of your household

• With reception, concierge, or building management

• With neighbors where appropriate

• Any secure delivery location

• Any notice left by the carrier

You should also contact the shipping carrier when appropriate, as carriers may have more detailed information about the final delivery.

If you still cannot locate the shipment, contact us at info@troyperuzzi.com with your order number and relevant details.

We will review the available information, although a carrier's confirmed delivery status may affect the remedies available.

14. Damaged Packages or Products

If your order arrives damaged, please retain the product and packaging and take clear photographs as soon as possible.

Quality-related claims must be reported in accordance with our Return & Refund Policy.

Qualifying claims include situations where:

• The product was damaged during shipping

• The product is defective

• The wrong item was sent

Such issues must be reported within 7 days of receiving the order.

Please email:

info@troyperuzzi.com

and include:

• Your order number

• Clear photographs of the affected item

• Photographs of the packaging where possible

• A short description of the issue

Approved claims are generally resolved through a replacement or Troy Peruzzi credit, in accordance with our Return & Refund Policy.

15. Multiple-Item Orders

Orders containing multiple products may, where operationally necessary, be fulfilled or delivered separately.

If an order is divided into more than one shipment, delivery times and tracking information may differ between packages.

The standard $8.99 flat shipping rate applies per order, not per individual item, unless a different amount is clearly disclosed during checkout.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

• Shipping destinations

• Carrier services

• Fulfillment procedures

• Shipping rates

• Delivery estimates

• Operational practices

• Legal requirements

The most current version will be published on the Troy Peruzzi website with an updated revision date.

17. Contact

For questions relating to shipping, tracking, delivery, or an existing order, contact:

Troy Peruzzi
A brand of TP E-COMMERCE LLC
Email: info@troyperuzzi.com

Please include your order number when contacting us about an existing order so we can assist you efficiently.